Our Services
We deliver a complete range of ground handling services with Safety, Security and Quality through our dedicated team that strives to maximize the allocation of innovative business opportunities in all location served.
GROUND HANDLING SERVICES
Representation and Supervision services
Passenger and baggage handling services
Lost and found services
Passenger and crew transportation
Ticketing and sales services
Ramp services
Turnaround Coordination assistance
Weight and balance and load control services
Catering services
Cleaning services
Cargo handling services
Push back and marshalling assistance
PASSENGER SERVICES
Ground handling services of passengers include services inside the airport terminal such as:
- Airport Ticketing;
- Check-in services and Gate services;
- Handling of Unaccompanied Minors;
- Lost & Found Baggage services;
- Irregularity Handling, Assistance to passengers when flights are interrupted, delayed or cancelled.
REPRESENTATION AND SUPERVISION SERVICES
- Making payments and/or issuing guarantees on behalf of the airlines to related authorities such as airport authorities, customs, immigration, etcetera. And all services provided or listed above as per respective contracts;
- Establishing and maintaining contact with local authorities in the name of the airline company;
- Preparing, transmitting and filing reports, statistics, documents, etcetera related to flights;
- Hotel accommodation reservation service;
- Crew town transportation with professional escorting.
LOAD CONTROL AND OPERATIONS SERVICES
- Load control, weight and balance calculations;
- Load Instructions Report & Load Sheet issuance by trained staff;
- Directing and delivering of flight documents (general declaration, loading instruction, load sheet, manifest, weather forecast, flight plan, etcetera.);
- Transmission and reception of all operational messages, notification of all loaded units;
- Communication services (SITA, phone, fax e-mail);
- Operation centre monitors flight movements and provides airlines with 24-hour coverage.
RAMP SERVICES
We offer the following ground handling for narrow-bodied, wide-bodied and freighter aircraft:
- Aircraft meeting and Ramp Marshalling;
- Ramp to flight deck communication using the headset, or standard marshalling visual signals;
- Aircraft Loading / Unloading;
- Loading Supervision;
- Baggage Sorting and Transportation;
- Equipment support;
- Provision of GPU, Air Conditioning Unit, Air Starter and Aircraft Push-Back Tractor;
- Toilet and water services;
- Aircraft interior cleaning;
- Aircraft cabin and compartment disinfection through 3D nebulization;
- Aircraft exterior washing;
- De/Anti-icing
- Passenger and crew transportation among airplane and the terminal;
- Storage of pallets, containers and other unit load devices.
FLIGHT OPERATION SERVICE
- Flight permits and airports slots;
- Directing and delivering of the flight plan to the flight crew;
- Contracts with fuel and aeroplane catering companies;
- Preparation of weather forecasts and navigation information and delivering to the flight crew.
CARGO SERVICES
- Cargo and Mail Handling;
- Import and Export Document Handling (Import/Export);
- Freight Handling (On/Off-Airport);
- Customs declaration;
- Freighter Ramp Services / Transportation;
- Handling Special Cargo;
- Warehouse Services (VAL, AMM, WAM, PER, DG).
SECURITY SERVICES
- Passports and cargo documents verification;
- Access Control (aircraft);
- Aircraft security services (guarding / search);
- Consultancy and training aviation security services;
- Profiling and Background Checks.
Our Presence
International Airport Henri Coanda Bucharest (OTP)
SERVICES
- Representation and Supervision services;
- Passenger and baggage handling services;
- Lost and found services;
- Passenger and crew transportation;
- Ticketing and sales services;
- Ramp services;
- Turnaround Coordination assistance;
- Weight and balance and load control services;
- Catering services;
- Cleaning services;
- Cargo handling services.
International Airport Iasi (IAS)
SERVICES
- Representation and Supervision services;
- Passenger and baggage handling services;
- Lost and found services;
- Ramp services;
- Turnaround Coordination assistance;
- Weight and balance and load control services;
- Catering services;
- Cleaning services;
- Cargo handling services;
- Push back and marshalling assistance.